I can't say enough of their customer support and follow up.
This included many irreplaceable personal files, pictures, documents and even large movie mkv files in entirety. After a teamviewer interaction they were able to effectively identify the storage pool and create an xml profile that lead to a full recovery of the storage pool with all files intact. I contacted Reclaime support and without hesitation they were on the case. After scanning with Recalime Storage Spaces, the software found the Microsoft Storage pool (in part) and folder structure but with the same raw file issues. After running other recovery tools from many reputable sources I did manage to recover raw files to a good extent, but without restoring file structure and many larger files were corrupted. I accidentally wiped the pool meta data with a powershell command leaving the pool no longer recognized by Windows10.
My situation was a storage space four drive parity pool of 12TB with 8TB of data. ReclaiMe not only has the ultimate software but also the ultimate support agents.Ī++++. My guess is that I was able to save over 95% of my files, including the original folder hierarchy which is going to save so much time putting everything back together. The agent (Andrew) was able to setup the scan so that I saw the entire original folder structure as well as almost all of the files. Originally I was finding tons of files but the folder names were lost. I reluctantly allowed the agent to access a TeamViewer session and he was able to tweak the scan parameters and get much better results for me. Next thing I know there is a ticket created and an agent assigned to my case.
I was impressed with the amount of files it found and before I purchased the license I decided to email them a few questions. So, left with 3 of the 4 disks of the array I gave ReclaiME a try. Turns out that a previous replacement drive was marked as rebuilding still even though the array had rebuilt and was functioning perfectly. Absolutely best choice in recovery software! When I installed a replacement for a failed drive into my QNAP NAS (4 x 14TB in RAID 10) The NAS would not rebuild the array.